通过鱼骨图分析support的任务持续增多的原因。
The fish bone diagram was used to analyze the reasons for the increasing number of support tasks.
{Too Many SRs,缺少自动化测试项目
,No contact,Can not pass EAI,Dupllcate SRs,没有反馈,Queue pending,自动化测试的推进困难,Wrong order,Lack of / No Training,没有外部需求,Pending on other order,System ,新功能无法测试
,网络问题,Can not pass COM queue,不能直接受益,Closure SR, but SVC No. had been used ,Resource,Long order processing flow,Order processed automatically,没有推广,Staff on AL/MC,没人维护,Experience,陈本高,Lack of SR's detail,Closure SR for order has dependency,Actions taken after FO report,Don't comply with process,自动化测试环境不稳定,No update on SR status,没有价值,To cancel order,System Behavior” & “CSI & Pegasus not in-sync,Duplicate SRs,High turnover,Lack of communication between customers,Wait for large amount of order to process,Dependent order closed,No feedback,Requests had been processed,Lack of communication,Incomplete IA,没有内部需求,没人收集,Order pending on other team,Closure SR for no submit order,Customer ,New order EAI error,Lack of Training” & “Human Error",System Defect,Long Pending Time,Closure SR for no COM order,No control of same requests,Provide wrong data / info,Workflow ,SR no need / not able to serve,服务器太贵,Process not clear and followed,服务器是PC机,维护人员经验不足,不需要,QMT human error,Lack of post check process,人员变动快}
